The Accountability Mindset: Preventing Harm And Promoting Healing

The personal representative of Theresa Marie Pfister's estate sued Springside Rehabilitation and Skilled Care Center in Pittsfield, Massachusetts for wrongful death.

The plaintiff alleges that inadequate training and negligent care resulted in Pfister being dropped from a Hoyer lift, leading to fatal injuries. A Hoyer lift is a mechanical device used to transfer individuals with limited mobility from one surface to another, such as from a bed to a wheelchair.

The facility, its owner, and a staffing agency are named as defendants, against whom the plaintiff seeks compensation for pain, suffering, and wrongful death.

Source: https://www.berkshireeagle.com/news/local/springside-rehabilitation-wrongful-death-lawsuit/article_24f8d5cb-5309-4381-8136-de19cb8637f3.html

Commentary

In the above matter, the litigation will center on negligence and the standard of care. Meeting the standard of care in healthcare requires employees to consistently demonstrate professionalism, compassion, and attentiveness in every patient interaction.

Upholding this standard means maintaining current knowledge of clinical protocols, hospital policies, and ethical guidelines, as well as being vigilant for changes in a patient's condition and responding promptly and appropriately when issues arise.

Effective communication with patients, their families, and members of the care team is critical to reducing misunderstandings and avoiding preventable incidents.

Documentation should always be clear, accurate, and timely to ensure continuity of care and proper accountability.

Healthcare workers should regularly participate in continuing education and training to stay updated on best practices, compliance requirements, and emerging health and safety standards.

Creating a culture of transparency and safety, where employees feel empowered to report concerns or errors without fear of punishment, can also help prevent harm and improve care outcomes.

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